FAQs

Simply put, hiring offshore staff involves a lot of work. We handle everything from pre-screening candidates and conducting reference checks to managing payroll and HR needs, saving you time and effort.

Many roles can be carried out virtually, and our qualified team of virtual assistants excel in specialized skill sets. Some common outsourcing job roles include web and graphic design, software design and testing, bookkeeping, customer support, digital marketing, lead generation, and virtual assistance. Please check our Services page for more information.

Our staff will accommodate your preferred time zone. Full-time employees work for 9 hours with a 1-hour lunch break, while part-time staff work for 4 hours per day.

Our staff commits to a minimum of 20 hours per week and can extend up to 40 hours per week as needed. Additionally, they are available for overtime, which is billed at the standard hourly rate.

Each one of our team has a quiet working environment, usually a dedicated room within their residence. Additionally, they maintain a reliable DSL Internet connection and possess an up-to-date computer system.

Your initial invoice covers the remaining workdays of the current month and must be settled before your staff's start date. Subsequently, on the 1st of each month, you'll receive an invoice for the upcoming month with adjustments for actual hours worked in the previous month. Automatic credit card charges will occur on the 5th of each month. Timely payment is crucial to ensure all contractors are compensated promptly.

Companies situated in Australia and New Zealand will be billed in Australian Dollars (AUD), whereas those located in the United States, Canada, and other regions will be billed in US Dollars (USD).

We gladly accept both Visa and Mastercard for payment, and there are absolutely no surcharges for credit card transactions.

We provide a dedicated accounts manager who will maintain regular communication with you, discussing your daily tasks and delegating them to our staff. We emphasize open lines of communication, treating our staff as if they were in the same office, and encourage regular check-ins. Additionally, we establish routine team huddles to align on your business goals and keep our staff motivated.

We will utilize key performance indicators, commonly known as KPIs, to maintain ongoing records of employee activity. These indicators serve as an effective tool for setting clear objectives that guide everyone in your business towards common goals.